Refund policy

At (TAL) by The Abaya Lab, every piece is made to order in our standard sizes. If something isn't quite right, you can return or exchange it.

Return Window

  • Request a return or exchange within 5 days of delivery. This applies to all countries we ship to, including the UAE, GCC, United Kingdom and United States.

Condition

  • Items must be unworn, unwashed and unaltered, in their original condition with all tags attached.
  • Exchanges are available for a different size, colour, or product of equal value, subject to availability.

How to Request a Return or Exchange

Our team will confirm your request and send you the return address and instructions.

Return Shipping

  • Returns are sent back to us by courier. The customer pays the return shipping cost, unless the item is faulty or we sent the wrong item.
  • Original shipping fees are non-refundable.

Refunds

  • Once your return arrives and passes inspection, we refund the item price to your original payment method.

Faulty or Wrong Items

If your order arrives faulty, damaged, or is not what you ordered, contact us as soon as possible. We will cover the return shipping and offer a replacement or a full refund.

Not Eligible for Return (unless faulty)

  • Custom pieces made to your personal measurements, or pieces altered at your request
  • Gift cards
  • Items marked as final sale
  • Items that have been worn, washed, altered, or damaged after delivery

This policy does not affect your statutory rights as a consumer.

By placing an order with (TAL) by The Abaya Lab, you agree to this Returns & Refunds Policy.